Richard Orford wins the 2018 Lifetime Achievement LADA Award Blue Dragon Chairman Richard Orford is celebrating an outstanding 60 years of service to the laundry and dry cleaning Industry!

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Win a Hotel Chocolat Christmas Hamper Enter our free prize draw to win a Hotel Chocolate Merry Christmas Everyone Hamper, make your christmas extra indulgent this year... see what's up for grabs »

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Our Great Missenden Branch is now closed Your nearest Blue Dragon is now Beaconsfield.  

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Christmas hamper winners 2017 The names have been picked, the prizes collected - the winners were...

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Drycleaning & Domestic Laundry

Drycleaning and laundry services for private customers and businesses.
We have retail outlets in Beaconsfield, Bourne End, Gerrards Cross,
Gt. Missenden and Ickenham.

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A Fair Deal for Customers

Code of Practice for Domestic Laundry & Dry Cleaning Services, produced by the Textile Services Association.

As a member of the Textile Services Association Limited, we undertake not to restrict our liability under the general law and shall so far as is reasonably practicable

1. Handle all clothes, linens, furnishings and other items accepted by us for processing with proper and due care and attention.

2. Investigate any complaint promptly and, if requested, re-process, free of charge any article which is unsatisfactory due to fault on our part.

3. Pay fair compensation for loss or damage due to negligence on our part.

4. Train our staff to be competent, courteous and helpful at all times.

5. Keep our shops, vans, containers and premises clean and tidy.

6. Maintain the highest possible standard of quality and service consistent with the price charged.

7. Display in shop premises a list of prices for standard articles.

8. Have all orders ready or delivered at the time stated, unless prevented by exceptional circumstances.

9. In the event of a dispute which requires arbitration, abide by an independent report carried out by a competent, mutually recognised test house on a "loser pays" basis.

 

The TSA Customer Adviser Service is available to help resolve any disputes which arise between members of the TSA and customers. You can contact the TSA at 3 Queen Square, Bloomsbury, London, WC1N 3AR or telephone 020 7843 9490